Bring your drive for excellence, team orientation and customer commitment to AmeriHealth Administrators; help us renew and reimagine our business and shape the future of health care. Our organization is looking to diversify, grow, innovate and serve, and we are looking for committed, empowered learning-orientated people to join our team. If this describes you, we want to speak with you.
•Provides administrative and operational support to the Account/Sales Rep/AAE in completion of all external customer service issues such as resolving billing, enrollment, claims issues for customers/clients/consultants/brokers.
•Relieves Account/Sales Rep/AAE of account specific administrative/operational tasks in order for Account/Sales Rep/AAE to be in field developing and/or retaining accounts/selling new business.
•Acts as liaison between Account/Sales Rep and other segment teams to resolve outstanding issues.
•Primary point of contact in sales for all operational and service issues. Develops relationships with customers/clients/consultants/brokers. Responds to customers/clients/consultants/brokers inquiries on issues and works closely with Account/Sales Rep on issues that are more complex.
•Support client implementation for group onboarding, benefits and administrative set up tasks and participate in internal and external meetings.
•Depending on segment, size/issues assist with preparation of proposals, quotes, enrollment materials and administrative follow-up with accounts, and/or attends customer/client/consultant/broker meetings.
•Utilize or develop tracking mechanisms/tools of issues to monitor/identify trends & works closely with departmental management to ensure steps are in place to mitigate repeat issues.
•Prepares reports and maintains files and records of group accounts. Requests reports from other areas as needed.
•Completes all assigned administrative/operational tasks in an accurate and timely manner, sees all issues through to closure.
•Depending on segment size, assists with various aspects of open enrollments and customer/client/consultant/broker meetings as needed, such as scheduling meetings, transporting materials and ordering supplies. May occasionally deliver presentations.
•Accountable for utilization of CRM tool to maximize sales/service opportunities.
•Performs additional duties and special projects as required.