Overview: To build up our leaders’ and team members’ performance to achieve our desired results. To create and execute systems and processes that continuously improve our guest and team member experience.

Ensure successful execution of Operations
Ensures fulfillment of the Operations Vision
Manages labor productivity
Trains and develops team members performance
Trains and develops leaders
Ensures CEM target scores are being met
Oversees Operational systems and processes
Enforces adherence to quality standards and policies
Holds team members accountable to all policy standards
Empowers team members to perform 2nd Mile Service
Creates self-reliant teams
Troubleshoots issues with IT, equipment, and processes
Oversees training systems
Exemplifies the core service and hospitality values of Chick-fil-A
Demonstrates knowledge of the brand and menu items
Enforces Chick-fil-A operational policies and procedures
Attends and contributes to weekly Director Meetings
All other tasks as assigned
Thinks strategically and casts vision: able to see and communicate the business goals with the ability to use forward thinking and planning.
Communicates effectively: communicates clearly and professionally, sets clear expectations, able to lead crucial conversations with tact and empathy.
Time Management: organization, high capacity, meets deadlines, prioritizes most important goals, and makes wise decisions.
Adapts and Innovates: copes with stress and change, adjusts quickly to changing priorities and conditions, generates new approaches to problems.
Develops People: coaches team in their current roles to improve performance and prepare them for future roles.
Growth-oriented: Explores new ideas and opportunities to produce results for the CFA business.