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Invoice
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Foodsby
Company Website:
Careers Website:
Industries:
Marketing, Sales and Service
Positions Typically Hiring For:
- Associate Account Executive
- Sales Development Representative
- Software Engineer (intern and/or FT)
Positions Posted (Contact information can be found at the bottom of the page)
Position 1:
Customer Support Representative
Listing Application Link:
https://
Location:
Minnesota
Type:
Full-Time
Accepted Majors:
Arts, Audio/Video Technology and Communications| Business, Management and Administration| Marketing, Sales and Service
Position Description:
Position Overview:
In the role of Customer Support Representative, you will be instrumental in providing outstanding customer service that reflects our core values. You’ll be responsible for efficiently resolving customer concerns and managing escalated calls, emphasizing a proactive and authentic approach. Your commitment goes beyond the norm, as you actively pursue solutions that not only address customer issues but also enhance the satisfaction of both our customers and restaurant partners.
Key Responsibilities:
Customer Service Excellence: Provide world class customer service in alignment with our core values, while managing a high volume of phone calls, support tickets, chat inquiries and other support related tasks and ad hoc projects.
Delivery Management: Proactively manage deliveries to ensure customers receive quality meals at the scheduled time and address any delivery related issues promptly and effectively.
Refund and coupon processing: process refunds according to Foodsby’s best practices.
Collaboration: Work with key stakeholders to ensure seamless communication and coordination to meet customer expectations
Issue resolution: Take ownership of customer issues ensuring a positive resolution.
Leadership: be a team resource with an understanding of product and business knowledge, led by example, and actively share insights with your team.
Support Core Values:
We believe the customer is always right, even when they are wrong.
We enjoy proactively solving problems and turning bad experiences into good ones.
We believe in being genuine and personal in our interactions as a key to exceptional customer service.
We put ourselves in the customer's shoes to understand their perspective.
How we measure success:
Customer Satisfaction Score (CSAT)
First Response SLA %
Consistently complete projects as directed
Lead and demonstrate Foodsby Customer Support values
Qualifications:
0 - 3 year of customer service experience, preferably in a high-volume setting.
Experience with customer service software, HubSpot proficiency preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities with a proactive approach.
Genuine empathy and a positive attitude in customer interactions.
Ability to collaborate effectively with internal teams.
Flexibility to adapt to changing priorities and scenarios.
Proven ability to take initiative in issue resolution.
Position 2:
Sales Development Representative
Listing Application Link:
https://
Location:
Minnesota
Type:
Full-Time
Accepted Majors:
Business, Management and Administration| Finance and Banking| Hospitality and Tourism| Human Services| Marketing, Sales and Service
Position Description:
Job Summary
Foodsby is looking for a hardworking, detailed oriented, team first Sales Development Representative to join our growing team. Foodsby's sales team is a close knit, committed group of sales professionals who partner with corporate HR leaders to ensure lunch is something to look forward to every day at work.
The Sales Development Representative is the primary contact for Foodsby's corporate business partners. You'll be an educator and consultant who is focused on corporate acquisition and maintaining strong meaningful relationships with key stakeholders. You'll work closely within our revenue team to grow new business through outbound sale efforts, account-based marketing, and connecting with inbound leads.
What Your Responsibilities Will Be:
Generate outbound and inbound sales efforts (Phone, Email, & Social) with prospective building partners
Build and maintain a sales pipeline from initial outreach to closed deal through our CRM (HubSpot)
Educate prospective and existing partners to help them understand how Foodsby can help meet their business needs
Meet weekly activity and contact metrics within a defined territory
How We Measure Success:
Number and quality of prospects
Number of qualified orders generated by sales activity
Number and size of company-sponsored perk deals sold
Who You Are:
You believe effort is the most important ingredient in success
You’re competitive – you chase your goals and do what it takes to win
You're a team player who makes those around you better
You have impeccable follow through and stay organized
You have excellent communication skills, both verbal and written
What You Should Already Have:
Bachelor’s Degree in similar field preferred
Experience utilizing a CRM system
Strong communication skills, especially written communication
What You Can Expect from Us:
A compelling compensation and benefit package designed to meet your needs
Equity for all employees
Career development opportunities
Flexible time off (minimum 10 days required per year)
Paid Holidays
Paid Maternity & Paternity Leave
Daily employer paid lunch
Casual dress code
Driven, diverse, and resilient team
If you're excited about this role, but do not meet all the qualifications listed above, we encourage you to apply anyway. We review all applications and still may consider you the right person for the role or have another open position where you’re the perfect fit.
Position 3:
Listing Application Link:
Location:
Type:
Accepted Majors:
Position Description:
Position 4:
Listing Application Link:
Location:
Type:
Accepted Majors:
Position Description:
Position 5:
Listing Application Link:
Location:
Type:
Accepted Majors:
Job Categories:
Position Description:
Contact Information
Meghan
Brown
HR Director
(763) 647-8492
1015 Glenwood Ave
Minneapolis
Minnesota
55405