The primary role of the sales support coordinator is to bridge the gap between the direct sales team and the operations team. The SSC will be responsible for client communication to prepare attendees for the onsite Xchange experience and follow up post-Xchange. The position requires heavy client communication with most of the time spent on the phone or virtual meetings and follow up via email. Some of the responsibilities of this position include managing freelance writer schedules and scheduling profile interviews, hosting onsite preparation webinars with clients, following up on client invoices and late receivables, contacting clients who have not registered their attendees for onsite, following up with attendees post-Xchange to gather feedback and assist with onsite meeting follow up, assisting the sales team with lead generation through online searching and CRM database management, assisting operations team with registration preparation and onsite logistics. Additional responsibilities and tasks will be added as company grows and position expands.