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Walser Automotive

Company Website:

Careers Website:

Industries:

Business

Positions Typically Hiring For:

Accounting| Advertising| Business Administration & Management, General| Business/Managerial Economics| Communications, General| Human Resources Management| Marketing Management & Research| Mass Communications| Public Relations & Organizational Communication

Positions Posted (Contact information can be found at the bottom of the page)

Position 1:

Automotive Sales Consultant

Listing Application Link:

Location:

Minnesota

Type:

Full-Time

Accepted Majors:

Business| Communications

Job Categories:

Business Administration & Management, General| Communications, General

Position Description:

This is a fantastic sales position in automotive and it's different that a lot of the sales jobs out there. We are customer and employee focused, we operate transparently - no negotiation on price - and we sell cars the way people want to buy. We train you on process and product, we have all the data and technology you need to succeed.

Now IS a great time to start in sales, we're having record years back-to-back and would love to get you in on the progress.

To see what it’s like, check this out: https://youtu.be/Fjor92sK-g8

You’ll Make an Impact by:

Responding to customer internet lead inquiries to set appointments and build sales client base
Engaging customers with vehicle information and video walk-arounds
Welcoming guests into the dealership in a prompt and friendly manner
Navigating customers through the entire vehicle buying process from “Welcome” to “Thank you for your business!”
Using industry leading technology to effectively track customer interactions
Becoming a brand expert to highlight vehicle features and options while making product recommendations
Educating customers on financial products and financing options available to them
Our Employees Receive:

A salaried sales role with incentives for performance
Family focused benefits package
Medical, Dental, & Vision coverage
Paid Parental Leave (Maternity, Paternity, Adoption)
Adoption and Fertility Assistance
401k with Employer Match
Life Insurance
HSA/FSA
Paid time off & holiday pay
Pet insurance
Employee discounts
Access to our Employee Resource Groups, such as: Women of Walser and Drive with Pride
The opportunity to volunteer through the Walser Foundation
We’re Looking for:

Be a team player with a friendly, positive attitude
Experience in sales or customer service (preferred)
Knowledge of or ability to learn new technology, products, and services
Excellent verbal, written and interpersonal communication skills
Strong relationship building mentality
We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

Do The Right Thing – Nothing is worth compromising a relationship
Lead By Example – Be willing to help no matter how difficult the challenge
Display Positive Energy – A good attitude is highly contagious
Be Open Minded – The only thing that is constant is change
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Position 2:

Service Advisor

Listing Application Link:

Location:

Minnesota

Type:

Full-Time

Accepted Majors:

Business

Job Categories:

Accounting| Business Administration & Management, General| Other

Position Description:

Working in our Service Department requires a strong ability to work with your team and connect with our customers. As a Service Advisor here, you are not only listening to a customer’s concerns, you are working to breakdown repairs and expectations in a calm, empathetic, and understandable way. Every day, you will be an asset in making sure Walser customers feel welcomed from the minute they arrive and feel educated every step of their service process.

What You'll Do:

Act as the face of Walser service by greeting customers as they enter the service drive
Perform vehicle walk-arounds, record mileage and VIN numbers, transport vehicles to technician bays, and write-up repair orders
Understand basic automotive repairs, know how long each service will take and how much the repair will cost to best communicate with guests
Work as a team with your service admin and technicians to generate working hours
Execute proper follow up techniques with customers to build repeat business
Stage vehicles and shuttle customers as needed
All other duties, tasks and/or projects as assigned
Our Employees Receive:

Family focused benefits package
Medical, Dental, & Vision coverage
Paid Parental Leave (Maternity, Paternity, Adoption)
Adoption and Fertility Assistance
401k with Employer Match
Life Insurance
HSA/FSA
Paid time off & holiday pay
Pet insurance
Employee discounts
Access to our Employee Resource Groups, such as: Women of Walser and Drive with Pride
The opportunity to volunteer through the Walser Foundation
We’re Looking for:

High School Diploma, GED, or equivalent work experience
Prior experience in the automotive industry
Strong written and verbal communication skills
Exceptional customer service skills
High level of detail orientation and accuracy
Proven experience working within a team environment
Familiarity with using Microsoft Office (intermediate level preferred)
CDK, Reynolds and Reynolds, or other Dealer Management Systems experience (preferred)
We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

Do The Right Thing – Nothing is worth compromising a relationship
Lead By Example – Be willing to help no matter how difficult the challenge
Display Positive Energy – A good attitude is highly contagious
Be Open Minded – The only thing that is constant is change
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Position 3:

Automotive Biller

Listing Application Link:

Location:

Minnesota

Type:

Full-Time

Accepted Majors:

Business| Communications

Job Categories:

Accounting| Business Administration & Management, General| Other

Position Description:

What sets Walser Automotive Group apart from the competition? We are a family focused, performance motivated, values driven company. As a local, family owned and operated company we have been shaking up the automotive stereotypes for over 65 years with 26 dealerships representing over 20 manufacturers.

To fuel our upfront, honest, and simple car buying experience, our Billing Department works out of our corporate office to support our sales teams and dealerships. As a Biller with Walser, you will work to ensure a streamlined, accurate, and efficient billing process for all Walser’s sold inventory.

What You’ll Do

Bill retail new and used car deals
Keep vehicle inventory records and sales log up to date
Verify accuracy of billing schedules
Monitor floor plan for payoffs and advancements
Communicate with store personnel to promptly resolve issues
All other duties, tasks and/or projects as assigned
What You'll Get in Return

Full Benefits Package
Medical
Dental
Vision
401k with Company Match
Paid Parental Leave
Progressive PTO Package
The opportunity to volunteer through the Walser Foundation
What You’ll Bring

Strong computer skills, including Microsoft Office
High-level of organization with ability to be a detail-oriented, multi-tasker
Reliability and punctuality
Ability to thrive in a team setting
Prior ADP and/or automotive billing experience (preferred)
We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

Do The Right Thing – Nothing is worth compromising a relationship
Lead By Example – Be willing to help no matter how difficult the challenge
Display Positive Energy – A good attitude is highly contagious
Be Open Minded – The only thing that is constant is change
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Position 4:

Front Desk Coordinator

Listing Application Link:

Location:

Minnesota

Type:

Full-Time

Accepted Majors:

Agriculture & Natural Resources Conservation| Architecture| Area, Ethnic, & Multidisciplinary Studies| Arts: Visual & Performing| Business| Communications| Community, Family, & Personal Services| Computer Science & Mathematics| Education| Engineering| Engineering Technology & Drafting| English & Foreign Languages| Health Administration & Assisting| Health Sciences & Technologies| Philosophy, Religion, & Theology| Repair, Production, & Construction| Sciences: Biological & Physical| Social Sciences & Law

Job Categories:

Business Administration & Management, General| Business/Managerial Economics| Communications, General| Other Automotive Retail

Position Description:

Walser Automotive Group is a company of car people. We sell them. We service them and so much more. It’s our livelihood and our passion. We’re also a company of people who love people. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to a diversity, inclusion, and belonging.
For over 60 years, we’ve led the way in automotive retailing with a transparent and upfront approach to buying a car. We continue leading today with progressive support of the people who sell and service them.
Walser operates over 25 retail locations and many affiliated businesses throughout Minnesota and the U.S. Among those locations, we offer over 20 brands across domestic and import manufacturers.
Walser is a family-owned, family-run business. Family is what keeps us moving, career keeps us growing, and diversity makes it fun. That is the Walser Way.

Walser’s Core Values
•Do The Right Thing – Nothing is worth compromising a relationship
•Lead By Example – Be willing to help no matter how difficult the challenge
•Display Positive Energy – A good attitude is highly contagious
•Be Open Minded – The only thing that is constant is change
Job Duties (Will Include but Not Be Limited To)
•Greet and direct customers arriving at the dealership
•Answer incoming calls
•Scan customer information into system
•Filing and data entry
•Receipt of money
•Page for available sales reps
•Ensure a constant supply of deal jackets for the Sales Floor
•Manage the Plate Log (contacting customers upon plate arrival, distributing plates, and weekly audit)
•Daily processing of print and email queue in system
•Manage incoming appointments (prepping folders and ensuring appointments are properly marked as Show/No Show)
•Embrace and exhibit Walser CORE values
•All other duties, tasks and/or projects as assigned
Other Miscellaneous Duties
•Support Funding & Titling team
•Follow-up with customers as needed / requested by teams
Minimum Requirements
•Ability to present a professional and polished image while establishing positive relationships with staff and guests
•Excellent phone etiquette
•Strong attention to detail
•Excellent written and verbal skills
•intermediate proficiency with Microsoft Word, Excel and Outlook
•Must have good time management and be detail oriented
•Must have intermediate proficiency in MS Office
•Must have ability to multi-task in a fast paced environment
Physical Demands
•Moving and walking around the work location
•Sitting, standing, reaching, bending, and lifting
•Utilizing a computer for day-to-day tasks and electronic technology required by OEMs
•Certain areas of the dealership environmental demands may include noise, vibration, paint, dust, exhaust fumes, other hazardous and non-hazardous materials, extreme heat and/or cold

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Position 5:

Business Development Center Specialist

Listing Application Link:

Location:

Minnesota

Type:

Full-Time

Accepted Majors:

Business| Communications

Job Categories:

Business Administration & Management, General| Business/Managerial Economics| Communications, General| Marketing Management & Research| Other Automotive Retail, Customer Service

Position Description:

Walser Automotive Group is a company of car people. We sell them. We service them and so much more. It’s our livelihood and our passion. We’re also a company of people who love people. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to a diversity, inclusion, and belonging.
For over 60 years, we’ve led the way in automotive retailing with a transparent and upfront approach to buying a car. We continue leading today with progressive support of the people who sell and service them.
Walser operates over 25 retail locations and many affiliated businesses throughout Minnesota and the U.S. Among those locations, we offer over 20 brands across domestic and import manufacturers.
Walser is a family-owned, family-run business. Family is what keeps us moving, career keeps us growing, and diversity makes it fun. That is the Walser Way.

Walser’s Core Values
•Do The Right Thing – Nothing is worth compromising a relationship
•Lead By Example – Be willing to help no matter how difficult the challenge
•Display Positive Energy – A good attitude is highly contagious
•Be Open Minded – The only thing that is constant is change
Job Duties (Will Include but Not Be Limited To)
•Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with the service team; schedule service appointments, advise on recommended maintenance, confirm scheduled appointments, and reschedule missed appointments
•Perform outbound follow-up calls for due and overdue service clients, Special Order Parts (SOP) notifications, scheduling calls, and any additional outbound calls requested by management
•Master and follow all training materials including inbound Service Call Guide (script)and Strategic Responses (word tracks) to accurately answer all client questions
•Check for open recalls; keep current with service specials, all direct mail pieces, and recall notices from the manufacturer
•Utilize the BDC SharePoint to search for answers to client questions prior to transferring the phone call to a Service Advisor
•Meet or exceed minimum monthly call and appointments set goals and expectations (subject to change based store list assigned per management discretion)
oMonth 4: 8 Calls per hour, 2.8 Appointments per hour, Call rater at 85% or above
oMonth 5-8 : 10 Calls per hour, 3 Appointments per hour, Call rater at 90% or above
oMonth 9+: 12 Calls per hour, 3.5 Appointments per hour, Call rater at 90% or above
•Must wear safety eyewear at all times when in dealership service departments
•Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
•Embrace and exhibit Walser CORE values
•All other duties, tasks and/or projects as assigned
Minimum Requirements
•Six months of prior high-volume call center or similar experience (e.g., collections, etc.)
•Solid understanding and adherence to the Service BDC Policies and Procedures Manual
•Solid understanding of product information related to all dealerships, vehicles, and maintenance/repair services provided by the service departments
•Must have strong computer skills, including Microsoft Outlook, Excel and Word
•Must have strong customer service experience
•Must have excellent verbal and written communication skills
•Must be punctual and reliable with the ability to work flexible hours
•Must be able to meet the following daily duties:
oTelephone – 8 hours per day
oKeyboarding – 8 hours per day
oDual computer screens
oAverage 12 calls per hour inbound and outbound calls


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Contact Information

Lindsey

Trett

Director of Talent Acquisition

6059412969

7700 France Ave S

Minneapolis

Minnesota

55435

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